Erik Ellison

San Francisco, CA | resume@erikellison.com

I have a deep love for all things technology-related! My main areas have been networking, IdP management, scripting, and security planning. I've continued to grow my career in technology continually by staying on my toes, learning new skills, and being willing to help out where I can. The only thing better than tackling a challenging problem is helping somebody.

Experience

Security Engineer

Verkada

San Mateo, California

2022-05 - Present

Senior Information Technology Engineer

Verkada
  • Worked on automating the onboarding and offboarding processes as Verkada scaled
  • Maintained inter-departmental relationships through consistent implementation of
  • solutions for challenging issues, with Security, HR, and Engineering teams

San Mateo, California

2022-02 - 2022-04

Information Technology Engineer

Verkada
  • Helped users with a myriad of issues, averaging 185 tickets closed per month
  • Administrated and supported users through Okta, GSuite, AWS, etc
  • Assisted with network configuration and administration

San Mateo, California

2021-06 - 2022-01

Network Support Engineer

Cisco Meraki
  • Helped customers across all products by averaging about 200 cases closures per month
  • Averaged 175 calls per month with a 28-minute Time to Resolution.
  • Worked 5 escalated cases in 7 months
  • Engaged with the Development team to help isolate and troubleshoot issues

San Francisco, California

2020-01 - 2021-05

Network Administration Intern

Manning & Napier
  • Communicated across departments to deploy new Cisco Meraki guest Wi-Fi procedures
  • Deployed and maintained Solarwinds to monitor end user systems, network equipment, etc
  • Created and fine-tuned alerting thresholds for monitoring systems for critical issues while avoiding false alarms

Fairport, New York

2019-06 - 2019-12

Education

Rochester Institute of Technology

Bachelor of Science - Computing and Information Technologies
2015 - 2020

Certifications

  • Security+
    Obtained: 2016-04
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Obtained: 2015-05
  • Okta Certified Professional
    Obtained: 2021-09
  • Okta Certified Administrator
    Obtained: 2021-09